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Fleet Routing Manager
Customer Success | Remote
Responsibilities
The Syroco Fleet Routing Manager provides real-time voyage monitoring and assistance services to vessel operators.
Real-time Monitoring
- Oversee vessel performance and operations in real time using Syroco Live and fleet management platforms.
- Analyse key performance indicators (KPIs) such as fuel consumption, speed, and route efficiency.
Decision Support
- Provide 24/7 support to vessel crews for decision-making during voyages.
- Recommend adjustments to routes, speeds, or operational parameters based on real-time weather, maritime conditions, and performance data.
Data Analysis & Reporting
- Collect and interpret voyage data for performance analysis and reporting.
- Collaborate with the Data Science team to enhance predictive models and insights.
Collaboration
- Work closely with captains, crew, and operational teams to ensure smooth communication.
- Partner with Syroco’s engineering and analytics teams to improve the service.
Emergency Response
- Provide critical assistance during emergencies, offering operational advice or rerouting recommendations as necessary.
Required Skills & Qualifications
- Maritime Expertise: Knowledge of vessel operations, navigation, and weather routing.
- Technical Proficiency: Familiarity with monitoring software, maritime tools, and data visualisation platforms.
- Problem-Solving Skills: Ability to respond to real-time challenges with practical and innovative solutions.
- Communication: Strong verbal and written communication skills to liaise with crews and stakeholders effectively.
- Analytical Skills: Proficiency in data analysis and interpreting performance metrics.
- Work Environment: Availability for shift work, as Syroco Onwatch services require 24/7 coverage.
Preferred Qualifications
- Maritime certifications or experience in vessel navigation and operations.
- Background in data science, meteorology, or related technical fields.
- Experience in a control room or monitoring setting.
Work Environment
- The role may involve working in an operations center or remotely, depending on the company’s setup.
- Flexibility to work irregular hours, including nights and weekends, to maintain 24/7 coverage.
What We Offer
- Competitive compensation package commensurate with experience.
- Collaborative work environment with a commitment to sustainability and excellence.
- Professional growth and development opportunities.